AI moderation (Pro)
OpenAI omni-moderation auto-redacts harassment, hate, self-harm, and graphic violence. Plus a custom banned-words list with live tester.
New
Now available on the Shopify App Store
Drop-in social chat for any website.
Turn visitors into a community. One <script> tag — beautiful group chat in seconds, customized to your brand.
15 day free trial
No credit card
Cancel anytime
Live
yoursite.com
Live chat
12 online
SP
Hey! Just landed on the site, what's the best plan for an e-commerce store with ~300 daily visitors?
Welcome 👋 The Basic plan covers up to 500 concurrent users — perfect for that traffic.
YOU
SP
Awesome, also can I customize the colors?
Yes — full theme editor + custom CSS on Pro.
YOU
VS
VisitorOne is typing
install.html
<!-- Just paste this in your <head> --> <script> window.embeddedChatAsyncInit = () => { embeddedChat.init("1"); }; document.head.append( Object.assign(document.createElement("script"), { src: "//cdn.embedded-chat.com/chat.js", async: true }) ); </script>
Features
A real chat, not a contact form.
Modern social-chat affordances — reactions, mentions, threaded replies, polls — wrapped in one script tag.
Reactions & replies
18-emoji palette plus threaded replies. The full conversational repertoire visitors expect.
@mentions & bell
Tag a user — they get an unread badge in the toolbar even from another tab.
Edit, delete, pin
Five-minute window to fix typos. Admins pin announcements to the top in two clicks.
GIFs & uploads
Tenor-powered GIF picker. Image uploads compress and EXIF-strip server-side.
Inline polls
2- to 6-option polls right in the room. Live tallies, one vote per visitor.
Themes & custom CSS
Eight presets, seven theme slots. Pro adds a custom-CSS slot — rewrite every pixel.
How it works
Live in three steps.
From signup to first message in under a minute.
1
Sign up
30 seconds, no credit card. Free for 15 days, no auto-charge after.
2
Paste the script
One line in your <head>. Or one-click install on Shopify — no code at all.
3
Start chatting
Visitors say hi, you reply from the admin panel — phone, desktop, anywhere.
For admins & developers
Moderation, integrations, and identity.
The toolkit that lets you leave a room running on its own — and the hooks to wire it into the rest of your stack.
Slow mode + members-only
Per-user cooldowns so one visitor can't drown the room. Members-only mode hides anonymous login for private launches.
Sub-admins
Scoped logins for your team — single room or whole project. They moderate without ever seeing billing or settings.
Webhooks
HMAC-signed POSTs on every message, mention, or pin. Pipe into Slack, Zapier, your CRM — whatever you already run.
JWT auth (Pro)
Pre-authenticate visitors with your own login. Sign an HS256 token server-side; the chat picks up identity, name, and avatar.
Analytics + email digests
Daily messages chart, top rooms, hour-of-day heatmap. Plus periodic email summaries so you never miss activity.
Shopify App Store
Selling on Shopify? One-click install.
No code, no config — install our official Shopify app and the chat appears on every storefront page automatically.
No code · No setup
How long does it take to install?
Under a minute. Sign up, copy the snippet from the Install tab, paste it inside your site's <head>. Shopify stores get one-click install from the App Store — no code at all.
Will the chat slow down my page?
No. The script tag loads async and the chat renders inside an iframe, so it never blocks your page. The widget itself is ~50 KB served from a global CDN.
Can I match the chat to my brand colors?
Yes. The Appearance panel ships with eight presets (Midnight, Ocean, Forest, Rose, Sunset, Lavender, Slate, Indigo) plus inline color pickers for the seven theme slots — header, bubbles, borders, text, page background. Pro adds a custom-CSS slot for total control.
Do my visitors need to create accounts?
Not unless you want them to. They can join with just a nickname, or sign in with Facebook. If you need real identities, Pro plans support JWT-based authentication so visitors are pre-logged using your own auth.
Can people @mention each other?
Yes. Type @username and the mentioned visitor sees a yellow ring on the bubble plus an unread badge in the toolbar — even when they're on another tab. Click the bell to see the list and jump straight to the message.
Can visitors fix typos or delete their own messages?
Yes — within five minutes of posting, every visitor can edit or delete their own bubble. Edited messages get an (edited) tag so the conversation stays honest. Past the window, only an admin can mutate a message.
Can I pin a rule or announcement to the top of a room?
Yes. Admins click pin on any message and it sticks as a yellow banner above the message list. One pin per room, swappable in two clicks. Visitors clicking the banner jump straight to the original.
Can I have one chat per page or share one across the site?
Both. By default visitors all join a single shared room across your domain. Toggle "Separate room per page URL" in the Behavior panel and each URL gets its own conversation thread — handy for product pages, articles, or per-event chats.
How do I keep spam and abuse out of the chat?
Layered tools: banned-words list, IP / CIDR ban list, slow mode (per-user cooldown), members-only mode (require sign-in), and AI moderation on Pro that auto-redacts harassment, hate, and graphic content via OpenAI's classifier. The Moderation panel has a live tester so you can preview exactly what visitors would see after moderation.
Can the chat send events to Slack / Zapier / my CRM?
Yes — webhooks. Configure a URL + a shared secret per project and we'll POST signed JSON on message_posted, mention_received, and message_pinned. Receivers verify the HMAC signature to confirm it's really us. See the docs →
Can multiple people on my team reply?
Yes — Basic plans and above support chat administrators. Each admin gets their own login and a scoped view of just the live chat console. You can also restrict an admin to a specific room.
Will I miss messages when I'm away?
Email digests batch new activity and send a summary on a schedule you control (minimum 10 minutes between emails). Available on Basic plans and above. The chat itself plays a soft chime to admins whose tab is unfocused, and a notification bell shows unread mentions and replies.
What happens after my trial ends?
Your chat keeps working. You'll see a friendly nudge in the admin panel when it's time to pick a plan. No automatic charges — we never store your card unless you explicitly subscribe.
No credit card
Start your free trial
Start your free trial
in under a minute.
No credit card. Cancel anytime. Just a script tag away from your first conversation.